FAQs

Returns

At this time, all sales are final.

However, customer satisfaction matters to us - if there’s a concern with your order, please do not hesitate to get in touch. We’re more than willing to work with you to find a solution!

Having an issue with your order?

If there’s a problem with your purchase, please send us a direct message on Instagram [@nul___a]. We’re happy to help and will do our best to resolve any issues as quickly as possible!

Item sold out?

Our pieces are produced in very limited quantities, and some are sourced as one-of-a-kind - which means restocks aren’t always possible.

If you missed out on something, feel free to reach out. While we can’t guarantee restocks, we’re open to requests and will let you know what’s possible.

Care Instructions

To make sure your pieces last, please follow these care guidelines:

Avoid Moisture

  • Remove jewelry before showering, swimming, or exercising

  • Keep away from water, sweat, perfumes, and lotions

Material Notes

  • Gold-plated pieces: Designed for occasional wear. Prolonged exposure to water or friction may cause fading over time

  • Sterling Silver: May naturally oxidize; polish with a silver cloth to restore its shine

With proper care, your jewelry will remain a lasting part of your collection!